Delivery Information

Please note that we ship all USA orders from our UK warehouse.

USA Shipping

USA standard shipping: $4.99
We use international postal orders are typically despatched and delivered within 5-10 working days.
Free standard shipping on orders over $100.

USA express shipping: $6.99
We use DHL and orders are typically despatched and delivered within 2-5 working days.

Please note that we are unable to ship orders to PO BOXES.

Take a look at the entire Optibac Probiotics range to find the right probiotic for you

Once your parcel has been collected from our warehouse, we will send you a confirmation email to let you know that the parcel has been dispatched. For any further delivery queries, please email enquiries@optibacprobiotics.com. 

International

International deliveries might currently take a little longer due to the global coronavirus situation. Please refer to the webpage of our international delivery provider DHL to confirm the number of days it takes to receive your order and whether they currently ship to your country.

We ship to more than 50 countries. Shipping is charged at cost. Please note that duties may apply. If you are located within the United Kingdom or Europe, we recommended switching to our UK website.

Please allow 3-7 working days for delivery within Europe and 5-12 days to all other destinations. Includes order tracking.  

Most international delivery prices are dependent on the size and weight of your order and where it is being sent. You'll be shown the final price of shipping in the checkout, before payment, once we have your address and order details.

Please note that we are not able to ship orders to Russia.

Long distance shipping and short-term exposure to high temperatures will not compromise the viability of our products. Customers living in very hot countries should store the products out of direct sunlight and refrigerate if the option is available.

Returns

If you have changed your mind, you can return goods, at your cost, unopened within 14 days for refund or exchange, this does not affect your statutory rights.

Currency

The product prices on this website will always be shown in US dollars (USD $). As currency exchange rates fluctuate on a daily basis, the conversion to local currency will be made by your bank on the day of purchase. Check out today's currency conversion rates using a search engine and an appropriate currency conversion tool, though do bear in mind that the rates displayed may be subject to change before your bank processes your transaction.

Tax

All displayed prices exclude TAX. Orders from this website will be shipped from our UK warehouse and charged in USD $, as such the transaction is UK transaction and purchases made from outside of the UK/ VAT Area are not subject to VAT/Tax. Any orders placed within the UK will have VAT/TAX added during the checkout. 

Note that, while purchases made from outside of the UK are not subject to VAT, such shipments can instead be subject to alternative import duties and/or taxes depending on the laws of the destination country. These are outside of our control, so you should contact your country's customs authority for more information if you wish to know what sort of costs you may be liable to pay in order to receive your order. Any such import duty/taxes/fees are not payable to us during the checkout process but will usually be paid to the company that delivers your order.