Delivery OptiBac Online Shop

Please note: We are continuing to dispatch orders in line with the government guidance. Royal Mail will continue to deliver orders via first and second class. However, given the demand on these services at present,please allow an extra day or two for your order.

If your order is urgent please use our Express service, which is dispatched by 2 pm for next WORKING day* delivery.
*Express delivery may exclude the Channel Islands, Herm Island, Isle of Man, Isle of Wight, Northern Irish postcodes BT18 & upwards, Sark, Scottish borders and offshore, and a small number of remote mainland destinations as determined by our delivery courier. 

UK Delivery

Standard UK delivery is free when you spend £100. The delivery discount is automatically applied at the checkout.

Standard: £1.75
please allow 4-7 working days for delivery

First Class: £2.50
please allow 1-3 working days for delivery

Express Day: £6.00
Order before 2pm for guaranteed next working day delivery to most of the UK*. Please note that orders placed on Friday will be delivered on Monday (next working day). Requires signature.
*Express delivery may exclude the Channel Islands, Herm Island, Isle of Man, Isle of Wight, Northern Irish postcodes BT18 & upwards, Sark, Scottish borders and offshore, and a small number of remote mainland destinations as determined by our delivery courier. 

Once your parcel has been collected from our warehouse, we will send you a confirmation email to let you know that the parcel has been dispatched. For any further delivery queries, please call us on +44 (0)1264 339 770 or email enquiries@optibacprobiotics.com. Orders placed before 2pm will be dispatched on the same working day. Orders placed after this time will be dispatched the following working day.

Delivery within the United Kingdom and Northern Ireland has a fixed price, regardless of the size and weight of your order. Delivery times are estimates and not guaranteed unless otherwise stated.

International

Please note: International deliveries might currently take a little longer due to the global coronavirus situation. Please refer to the webpage of our international delivery provider DHL to confirm the number of days it takes to receive your order and whether they currently ship to your country.

We deliver to more than 50 countries and offer free delivery on orders over £100. The delivery discount is automatically applied at the checkout. 

International Express: From £9.54
Please allow 3-7 working days for delivery within Europe and 5-12 days to all other destinations. Includes order tracking.

Most international delivery prices are dependent on the size and weight of your order and where it is being sent. You'll be shown the final price of shipping in the checkout, before payment, once we have your address and order details. The main exception to this is delivery to EU countries using our International Express Courier service. This has a fixed delivery cost for each country, regardless of the size of your order.

All shipping times shown only count working days and are excluding any time spent being processed by the destination country's customs service. We will do our best to minimise any customs clearance delays. However, these are often outside of our control and as such we cannot be held responsible for any such delays in delivery.

Long distance shipping and short-term exposure to high temperatures will not compromise the viability of our products. Customers living in very hot countries should store the products out of direct sunlight and refrigerate if the option is available.

Currency

As we are an UK-based company, the product prices on our website will always be shown in pounds sterling (GBP £). As currency exchange rates fluctuate on a daily basis, the conversion to local currency will be made by your bank on the day of purchase. Check out today's currency conversion rates using a search engine and an appropriate currency conversion tool, though do bear in mind that the rates displayed may be subject to change before your bank processes your transaction.


VAT — Value Added Tax

All displayed prices include UK Value Added Tax (VAT) at 20%. Purchases made from outside of the European Union Customs / VAT Area are not subject to VAT and value added tax will be removed at the checkout.

Note that, while purchases made from outside of the European Union Customs / VAT Area are not subject to VAT, such shipments can instead be subject to alternative import duties and/or taxes depending on the laws of the destination country. These are outside of our control, so you should contact your country's customs authority for more information if you wish to know what sort of costs you may be liable to pay in order to receive your order. Any such import duty/taxes/fees are not payable to us during the checkout process but will usually be paid to the company that delivers your order.